Video Store system Check

But before you get going— We want to check your system for the latest versions and patches for other software associated with our videos.

Sorry, the Video Store currently requires Windows XP (Service Pack 2) or Windows MCE or Windows Vista.

The Video Store requires Windows Media Player version 10 or 11. Please install or upgrade and return to this page.

Windows Media Player 11

It looks like you are using the Mozilla Firefox web browser. In order for this page to properly validate the readiness of your Microsoft Windows Media Player software, you will have to install the open-source Windows Media Player plug-in for Firefox, restart your browser, and return to this site to play a short test video. To return to this site, open the BGCA Video Store and click the 'Install HP Digital Media Player' link at the bottom of the page.

Install Windows Media Player Firefox Plug-In

It appears you're using Windows Media Center Edition and Windows Media Player 10. This particular configuration is not supported. Please upgrade to Windows Media Player 11 and return to this page.

Windows Media Player 11

Please note that a BGCA Videostore user account is required for installation of the HP Digital Media Player.

Please play the video below. If the video plays, you're good to go! If not, you may need to perform a minor update.

Checking Status

Having trouble? View Tips

To skip this step and proceed directly to the HP Digital Media Player installation, please click here.

You're good to go!

Start by downloading the free player and step through the installation wizard.

Download The FREE Player Now

If you see the video playing, you're good to go! Didn't see the video? Take a look through our troubleshooting tips.

Download The FREE Player Now

Video Error

An error with the following description has occurred. Please correct the problem and try again.

Troubleshooting Tips

Here are solutions for common problems. If you can't resolve the problem, please contact Customer Support.

Windows Media Player

Your Media Player may not be installed or configured correctly. Please follow the link below for guidance on fixing this problem.

Microsoft Help and Support

Get answers to general questions about Windows Media, Media Player 11 and Windows Vista at Microsoft.com

Vista UAC

You may not have permission to update your Windows Media Player. Right-click on Windows Media Player and choose the Run as Administrator option. Then click File > Open URL and navigate to
https://dcs-apache-prod-vip.austin.hp.com/preflight/pre-flight-vid_Custom.wmv

When the video plays, return to this page and try the video test again.

Media License Store

There may be a problem with your Windows Media License Store. Please follow the link below for guidance on fixing this problem.

Please note— Following these instructions may result in a loss of DRM licenses from other online services.